This website, Dr Annalisa Manca Psychotherapy, collects some personal data from the people who use it.

Owner and Data Controller

Dr Annalisa Manca – Lisburn BT28 3DQ, registered with the Information Commissioner's Office, registration number ZB026000.

Owner contact email: [email protected]

Types of Data collected and how

Name

Email address

Telephone number

Messages submitted by you

Contact form (this Website)

By filling in the contact form with your details, you authorise me, Dr Annalisa Manca, to use them to reply to your request.

Personal Data collected: email address, first name, last name, other types of Data.

Mailing list/newsletter

By  registering on the mailing list/newsletter, your email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added  to this list as a result of signing up to this Website or after making a purchase.

Personal Data collected: email address, first name, last name, usage data.

Phone contact

Users  that provided their phone number might be contacted for fulfilling support requests.

Personal Data collected: phone number.

Handling payments

Payments are handled through Xero, Stripe or Paypal.

Purpose of collecting the above data

I need your personal data in order to provide you with the following services:

Reply to your messages and requests of information.

Monitor and analyse visits to my website for internal reporting.

Fulfil my business contract with you. 

How the above data is used

Your personal data is processed by me, Annalisa Manca. Hosting and storage of your data takes place by using cloud storage infrastructure (more information below).

Your data will not be shared to third parties unless I have your express permission to do so, unless required by law, or it is necessary to fulfil my contractual obligations with you. (i.e. I need to input your financial data in my online banking platform).

I may use the following third-party service providers to process and store your data, only where applicable:

Acuity, which I use to manage and schedule appointments. Read their privacy policy here.

GoHighLevel, which I use to host and manage my website, to manage my email lists, and to send emails to subscribers.Read their privacy policy here.

Xero, which I use for my invoicing and accounting purposes. Read their privacy policy here.

This policy covers use of this website. Information about how I handle clinical records is provided separately when you begin working with me.

How long your personal data are kept

Under UK law, I am required to keep your documents for no longer than it is necessary for the purposes of which it is processed. After this period, your personal data will be irreversibly destroyed. Any personal data held by me for marketing and service update notifications will be kept by me until such time that you notify me that you no longer wish to receive this information. For more information on my personal data retention schedule, please contact me.

Your rights as a User of this Website

You have the right to do the following:

Withdraw your consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

In the event that you wish to complain about how I have handled your personal data, please contact Dr Annalisa Manca at [email protected]. I will then look into your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioner’s Office and file a complaint with them.

Cookies

This website, hosted on the GoHighLevel platform, uses cookies to provide a better user experience and analyze our traffic. By using our site, you consent to the following:

Essential Cookies: These are necessary for the site to function, such as session identifiers and security features provided by LeadConnector.

Analytics & Performance: We use tools like Google Analytics to understand how visitors interact with our pages. These cookies are only active if you "Accept" them via our banner.

Marketing & Advertising: We may use Meta Pixels to track the effectiveness of our advertising. These cookies help us show you more relevant content elsewhere on the web.

Your Controls: You can change your preferences at any time by clicking the "Cookie Settings" widget on our site or by clearing your browser cache.

Learn more here